Black Friday 50% deal for Photography Plan users

[tvfeet]

I'm unable to take advantage of this deal even though I'm eligible for it as a long, long time Photography Plan user. The terms of this deal specify "Offer available to first-time subscribers of Adobe Creative Cloud All Apps for individuals annual" (emphasis mine). I have never had the All Apps plan so I don't understand why I'm ineligible but when I try to upgrade it says that I can't get the deal. (See the screenshot.) Does anyone know what is going on here?

[kglad]

it's probably for first time subscribers, regardless of plan.

[tvfeet]

That isn't what the terms say, though. There's nothing in the terms that states it's for completely new customers, only that existing All Apps customers are not eligible (which I do understand.)

[kglad]

if you want to get confirmation from adobe, contact them.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[NormanStormin]

I suggest contacting Billing support via the Chat app. I had a similar annoyance about my full Creative Suite. I stated my case politely, and the agent switched me to the special deal plan....

But be quick. The deal is ending soon