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Breaking up is hard to do with Adobe

New Here ,
Apr 11, 2024 Apr 11, 2024

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Nothing but a gripe here. I've tried to cancel online several times (unsuccessfully). This time I decided I would try to call. After being routed through the Byzantine menu system on phone and now have now been on hold for 29 minutes AFTER the customer service person said she would "look into cancelling." I wish there were other options for quality design software. Adobe is a classic example of making it very easy to take your money, very difficult when you want to stop giving them money. Oh how I long for the days when you could just by software and not be in a dysfunctional relationship with its maker.

31 minutes now.

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Community Expert ,
Apr 11, 2024 Apr 11, 2024

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Apr 11, 2024 Apr 11, 2024

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Hi @Kyle36673451042h,

I'm sorry for the experience you've had. I checked your account details and found that you have cancelled your subscription for Adobe Acrobat Pro today. The term will end on May 1, 2024.

Is there any particular reason that led you to cancellation? We're ready to accept any feedback if there is any shortcoming from our end and we'll work on it.

 

Thanks,

Shivangi 

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