¿Cómo solicitar el reembolso?

[Meliss@*]

Hola, necesito solicitar el reembolso, ya que al solicitar el periodo de prueba me hicieron el cobro del plan y no tiene las funcionalidades requeridas. ¿Cómo puedo solicitar el reembolso del plan que se me cobro? Gracias.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Shivangi_Gupta]

Hi Meliss@*,

Thank you for reaching out.

Adobe offers a full refund if a subscription is canceled within 14 days of purchase. Based on your account details, you have an active prepaid annual plan for Adobe Acrobat Pro that has been in place for over a year.

As a result, your account is not eligible for a refund, even if you choose to cancel the subscription at this time.

Please let us know if you have any other questions or need assistance with anything else.

Warm regards,
Shivangi