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FHD_86
Participating Frequently
April 21, 2023
Question

Can I change my subscription plan from monthly to annually?

  • April 21, 2023
  • 4 replies
  • 23998 views

Hello Adobe Community. 

 

I'm new here, it's like my first steps with

Adobe Subscriptions.

 

I started my subscription as a monthly plan because it's the first

time with Adobe, and I wanted to test the services before going

with an annual plan.

 

when I dug looking for a solution

I found that I have to cancel my current plan completely

then start another as an annual plan.

 

The issue is if I cancel my current plan now, a cancellation fee will be charged.

 

Any Idea to help me here?

 

Thank you.

    4 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 12, 2024
    quote

     

    The issue is if I cancel my current plan now, a cancellation fee will be charged.


    By @FHD_86

    Even that this is from 2023, it is still true: when you get charged an early termination fee, then you have an annual subscription paid by the month, and not the more expensive monthly subscription paid also by the month, but cancellable without any fees.

    ABAMBO | Hard- and Software Engineer | Photographer
    J
    Jodi259694047we6
    Participant
    March 11, 2024

    I just contacted Customer Care through chat, as I also want to convert my "Paid Monthly" subscription to "Paid Yearly" but they told me I would have to cancel my current subscription to do that. I do not want to cancel my subscription  😞

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 11, 2024

    ok

    F
    FHD_86Author
    Participating Frequently
    April 23, 2023

    I just contacted Adobe Customer Care through chat, and they helped me

    to change the plan from monthly pay to Annual.

     

    Thank you all for your efforts and replies to help me.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 23, 2023

    good to hear (and thanks for the update)

    B
    Community Expert
    Ben MCommunity Expert
    Community Expert
    April 21, 2023

    You should be able to change without cancelling. Have you followed these instructions to change your plan? https://helpx.adobe.com/manage-account/using/change-plan.html

    F
    FHD_86Author
    Participating Frequently
    April 21, 2023

    Thank you for your reply.

     

    Yes, I can change my plan (the whole plan), but I wanted only to change the time options from monthly to annually, with the current subscription details remaining the same.

     

    Is this available, or do I have to change the whole plan to select another time option (monthly/annually) option?

     

    Thank you, Ben.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      April 21, 2023

      @FHD_86 

       

      click the manage plan button and see what's available.  you may (or may not) be able to change the plan yourself.

       

       

       

      if you're not able to change yourself, contact adobe support and they will help you. there are 3 ways to contact adobe; chat, phone and twitter:



      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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