Can one merge two accounts (same user, same computer, different payment methods)?

[markalger]

Hi;

I (possibly stupidly) have Photoshop and Substance set up on different Adobe ID's. The reason for that is I'm using two different payment methods. Both apps are licensed to me -- as an individual -- and will only be used by me on this computer. Can I merge the two accounts into one Adobe ID?

M

[Nancy OShea]

Only Adobe Support can merge accounts  -- if it's possible.

CONTACT ADOBE SUPPORT:
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Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

[WizAlger · Accepted solution]

I suppose I should tell this to save others time and grief. I was able to do this relatively simply. I cancelled the Photoshop subscription and deleted that account. The cancellation allows some overlap, so I'm not without PS if something goes wrong. Then I logged into the Substance account and re-bought the Photoshop subscription. I was able to use separate payment methods on each on, so it all worked out. Thanks to Adobe customer care for the tips.

[Kanikas]

We're glad the issue was resolved. 

Let us know if there is anything else we can help you with. 

Thanks 

Kanika