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Can't able to process my payment for creative cloud apps

New Here ,
Jan 18, 2023 Jan 18, 2023

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I want to purchase creative cloud apps for student version. I have tried more than 10 times, but my payment is not accepted. I have used different banks cards too. Nothing works. Please help me with this.

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correct answers 1 Correct answer

Community Expert , Jan 18, 2023 Jan 18, 2023

contact adobe support to complete the transaction. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scam

...

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Community Expert ,
Jan 18, 2023 Jan 18, 2023

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I would try contacting your bank.  As long as it's a valid credit card it should be accepted. 

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Community Expert ,
Jan 18, 2023 Jan 18, 2023

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contact adobe support to complete the transaction. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved fom download & install>

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