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Can't add PL VAT number to PayPal payment

New Here ,
Apr 15, 2024 Apr 15, 2024

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I'm editing my payment information according to https://helpx.adobe.com/pl/manage-account/using/update-vat-id-for-eu-countries.html

I enter my VAT number, click the "PayPal" button (there is no "Save" one), log in to PayPal, back to the page. When I open the payment details again, the VAT number is empty.

Did I miss something?

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Community Expert ,
Apr 15, 2024 Apr 15, 2024

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are you in the usa?

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New Here ,
Apr 16, 2024 Apr 16, 2024

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No, I'm in Poland

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Community Expert ,
Apr 16, 2024 Apr 16, 2024

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oops. paypal was restricted to users in the usa, but, it appears, its been expanded to other users more recently to include poland.  you could resolve your problem (and if you post back here), confirm that paypal is available in poland, by contacting adobe support.

 

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Apr 16, 2024 Apr 16, 2024

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The problem is not PayPal payment itself - I've used in for months.


I want to add my VAT number and it's not working - this is the problem.

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Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

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Pawel, sorry you are unable to add the PL VAT to your account.  If you choose a payment method other than PayPal, are you able to update the VAT ID per the directions in https://adobe.ly/4cTdLu9?  ^JW

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New Here ,
Apr 17, 2024 Apr 17, 2024

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I get the following error when adding VAT to card payment:

quote

A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank.



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New Here ,
Apr 17, 2024 Apr 17, 2024

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I can add payment with the same card without VAT number

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New Here ,
Apr 23, 2024 Apr 23, 2024

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@Jeffrey_A_Wright , anything new here?

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Adobe Employee ,
Apr 23, 2024 Apr 23, 2024

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@Paweł Łabaj the error message states that the VAT is not supported with that payment method. Please follow the directions in the error and use a different payment method if you wish to input the Value Added Tax information.

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New Here ,
Apr 25, 2024 Apr 25, 2024

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As I written, I tried to enter VAT with PayPal and CreditCard

There is no other type of payment I could try


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