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jorgen40212317
Participant
January 15, 2020
Question

Can't buy Creative Cloud subscription

  • January 15, 2020
  • 1 reply
  • 196 views

Hi! I want to buy creative cloud subscription and for the last couple of days there's an error saying that my credit card data is incorrect. But its not, i've been buying with that card forever. Don't know what to do, either anyone to contact. Should it be so hard to buy stuff? And why i'm constantly being redirected on Adobe's website when I just want an e-mail from someone who can help me! needing to work and lose time to give +600€ to a company, that's new! Anyone can help?

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1 reply

John T Smith
Community Expert
Community Expert
January 15, 2020

This is a public forum, not the link to Adobe support
-other users here can't help with a credit card problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730