Can't cancel/change subscription

Question

I'm trying to cancel my subscription for inDesign, because I need the money and I don't use it; my problem is, before cancelling, it is telling me that I will be billed almost $100 for cancelling it early, which I'd understand, but the thing is, I was cancelling it the day that it was due to be renewed.

My subscription is Annual/billed monthly, and I've been paying for it since September.

Now, of course I'd rather pay the $20 each month and lose $100 but it is still money im wasting.

Manan Joshi · Answer

You can get help on account and billing issues only from Adobe support as mentioned by @Eugene Tyson. So get in touch with them. You can use the instructions given below to directly open a chat window and connect to a human instead of a bot.

1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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