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G
Grzegorz5C0E
Participant
March 20, 2021
Question

Can't cancel my Adobe plan

  • March 20, 2021
  • 2 replies
  • 209 views

My trial ended on March 4th 2021. I logged on to my account on march 4th to cancel. There was a message: Your trial ends today. I treid to cancel but I couldn't. I searched on Adobe support and saw this: Don't see Cancel plan? The option isn't available if we're processing your payment or had a problem with it. Try again in 24 hours. I tried to cancel in the followig days but the cancell button still wasn't there. How can i cancel my plan?

Thanks

This topic has been closed for replies.

2 replies

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
March 20, 2021

Please contact Customer Care.

https://helpx.adobe.com/contact.html

 

This is a public forum and nobody here has access to customer data.

G
Grzegorz5C0EAuthor
Participant
March 20, 2021

My trial ended on March 4th 2021. I logged on to my account on march 4th to cancel. There was a message: Your trial ends today. I treid to cancel but I couldn't. I searched on Adobe support and saw this: Don't see Cancel plan? The option isn't available if we're processing your payment or had a problem with it. Try again in 24 hours. I tried to cancel in the followig days but the cancell button still wasn't there. How can i cancel my plan?

Thanks

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
March 20, 2021

Hello @Grzegorz5C0E,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
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