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LizzieLiveright
Participant
May 14, 2024
Answered

Can't cancle free trial without penalty???

  • May 14, 2024
  • 2 replies
  • 362 views

I called customer support this morning regarding an issue I faced when trying to cancel my free trial of Adobe Pro.  When I attempted to cancel the trial online, I was notified I would face a financial penalty for cancelation.  How can I been financially penalized for canceling a free trial?  Customer support told me that I would have to wait until the end of my free trial to cancel without penalty but that doesn't make any sense; I don't have a subscribtion.  I do not want to wait to cancel, I would like to cancel now.  How does this work?  Customer service was absolutely no help.  All they wanted to do was push instructional videos to encourage me to keep my account.

    This topic has been closed for replies.
    Correct answer Shivangi_Gupta

    Hi @LizzieLiveright,

    Sorry for the experience you had before.

    I can see that you proceeded with canceling your Adobe Acrobat subscription, which will end on June 14, 2024.

    Let us know if you have any additional questions.

     

    Regards,

    Shivangi

    2 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    May 15, 2024

    Hi @LizzieLiveright,

    Sorry for the experience you had before.

    I can see that you proceeded with canceling your Adobe Acrobat subscription, which will end on June 14, 2024.

    Let us know if you have any additional questions.

     

    Regards,

    Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 14, 2024

    you can cancel any time in the first 2weeks without penalty. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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