Can't change plan (no option)

[jarosławk60642558]

I can't change my current plan (Photography Plan) or add any new apps to the existing one. My last annual payment was processed 3 months ago successfully yet the only option I have when going into "Manage Plan" is an option to cancel it. No options for changing or adding anything. Why? How to fix this?

[kglad]

you can change your plan by contacting adobe support.  they will cancel your current and start the next, but will be able to do it seamlessly and make sure you get payment credit for what you've paid.  

twitter:
tweet @AdobeCare

[ruthmarieh254907]

I was trying to cancel a good portion of my plan. I guess I shouldn't be surprised that Adobe makes it as difficult as possible to do so. It's pretty typical of their God-awful customer service. We should not be forced to be gaslit by customer service trying to make sure Adobe can keep taking or wait for our turn with slow customer service with people who can't speak English. 

Watch out Adobe. When another company comes along that can replace you, you guys are toast. 

[kglad]

again, contact adobe support to change your plan, or if you think you know what you're doing, cancel your current plan and start your new one.  that's the only way to make a "change".

[StaringEmu]

After getting a larger bill than expected for my yearly plan, I got in an hour long chat with 2 different reps - the first one pushed me to, for some reason, pay 350 euros a month (I'm a canadian student, and pay close to that much a year). Then, when I finally got to a plan/refund I wanted to take, they kept pushing for me to use a link in the chat or email. Now, I can't say it for certain, but I was convinced that in previous years, they were able to change my plan and refund me ENTIRELY on their end. I wasn't comfortable copy/pasting clickable links to a payment portal, even if it was legit. I don't know. The entire chat was just red flag after red flag - mistakes and mispelled words and AI answers, so I just wasn't comfortable using any links. 
So was I right to let this good offer pass by out of paranoia? It was really an uncomfortable chat, and if I didn't need the plan for work, I would have cancelled. 

[kglad]

yes, they can do that for you and they don't need to use links.

[Shivangi_Gupta · Accepted solution]

Thread Summary

In some cases, users face issues when switching Adobe plans (e.g., from Acrobat Pro to Standard, Photography to All Apps). Despite clicking "Change Plan" or "Agree and subscribe," they encounter generic error messages like

'Sorry, we could not change your plan. Please retry.'

Or the "Manage Plan" page shows only a Cancel button, with no option to switch plans.

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 Best Solution for Similar Cases

• Clear cache, allow scripts, cookies, and pop-ups.

• Try switching browsers.

• Sometimes, simple steps like restarting the system or try a different internet connection can also help.

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Helpful Resources

• How to change your Adobe plan or subscription