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Can't contact Adobe

New Here ,
May 16, 2023 May 16, 2023

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Hi,

 

I'm having a trouble contacting Adobe. I've tried all Contact Us buttons there are, in the menu and in the bottom, but they don't work (on the other browsers than Chrome too). I can't find phone numbers either. I have a problem with my billing and I really would like to talk to someone.

 

Kind regards,

Alex

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correct answers 2 Correct answers

Adobe Employee , May 16, 2023 May 16, 2023

Hi there,

 

Sorry to hear that you are unable to reach the Support team.

Sharing the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here

...

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Community Expert , May 16, 2023 May 16, 2023

in addition to chat, you can also use twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for a

...

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Adobe Employee ,
May 16, 2023 May 16, 2023

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Hi there,

 

Sorry to hear that you are unable to reach the Support team.

Sharing the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
May 16, 2023 May 16, 2023

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in addition to chat, you can also use twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

=============================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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LATEST

@Anthony32111469qz0q 

 

would you like help?

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