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Anonymous
January 22, 2020
Question

Can't delete my account

  • January 22, 2020
  • 1 reply
  • 219 views

Hello. I'm trying to cancel my adobe plan and delete my account cause I made the account on a business e-mail that I no longer have access to. But Adobe asks me to check my inbox everytime I try to login. So I CAN'T LOG IN AND CANCEL. I will do another Adobe plan on my personal e-mail, but I can't do that until I cancel the other one (since I won't PAY FOR 2 ACCOUNTS)

 

Help????

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    1 reply

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    January 23, 2020

    Hi Anna,

     

    Try contacting Adobe Customer Care from this page – they should hopefully be able to help:

     

    https://helpx.adobe.com/contact.html

     

    Select "Your contact options for your product or plan" under Popular topics > Helpful links.

    Or click on the round online chat icon (if available) at the lower right corner of the page.

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