Can't find my Adobe account

Hi @MonikaJon,

Is this a personal account that you are talking about or a teams/enterprise account? Make sure that you are logged into Creative Cloud using the ID that has the subscription purchased. It might be a case that you might have bought it on another account and looking for it on a different account.

See the following articles they should be of help.

Personal Account

https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
Teams/Enterprise Account

https://helpx.adobe.com/hk_en/enterprise/kb/resolve-trial-and-license-expired-errors.html

It the articles mentioned above do not work then you need to contact support.

Personal Account
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Teams/Enterprise Account

Reach support via the Admin console

-Manan