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J
Johan5FB9
Known Participant
December 18, 2022
Answered

Can´t find out how to contact adobe

  • December 18, 2022
  • 2 replies
  • 1033 views

I got a Adobe CC subsciption. I would like to delete Credit Card information currently not in use. In my profile I can only add/edit, not delete.

 

According to this information you can get help with Creative Cloud for individuals using phone or chat:

https://helpx.adobe.com/se/contact/what-contact-options.html

 

I now spent 25 minutes trying to find how to contact Adobe. I can´t find is. Please help.

This topic has been closed for replies.
Correct answer kglad

correct, you must replace your credit card.

 

https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

if you still need to hear this from adobe support, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from cc services>

2 replies

M
max_9142
Participant
October 24, 2024

I have the same problem!!! But I want to delete my subscription, my account, everything, because I never use Adobe. I subscrivìbed my mistake. I would like to contact them by email, is it impossible?

Kanikas
Community Manager
KanikasCommunity Manager
Community Manager
October 24, 2024

Hi, 

We're sorry that did not want to use Creative cloud and signed by mistake. You may folow steps shared in this link to cancel your acocunt: https://adobe.ly/3YEcocz;

 

Hope this helps!

 

 

Thanks 
^KS

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 18, 2022

correct, you must replace your credit card.

 

https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

if you still need to hear this from adobe support, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

<moved from cc services>

J
Johan5FB9Author
Known Participant
December 18, 2022

Thank you, now I found the phone number and also got access to the chat.

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 18, 2022

excellent.  what were the results?

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