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Can´t find out how to contact adobe

Community Beginner ,
Dec 18, 2022 Dec 18, 2022

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I got a Adobe CC subsciption. I would like to delete Credit Card information currently not in use. In my profile I can only add/edit, not delete.

 

According to this information you can get help with Creative Cloud for individuals using phone or chat:

https://helpx.adobe.com/se/contact/what-contact-options.html

 

I now spent 25 minutes trying to find how to contact Adobe. I can´t find is. Please help.

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correct answers 1 Correct answer

Community Expert , Dec 18, 2022 Dec 18, 2022

correct, you must replace your credit card.

 

https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

if you still need to hear this from adobe support, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

...

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Community Expert ,
Dec 18, 2022 Dec 18, 2022

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correct, you must replace your credit card.

 

https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

if you still need to hear this from adobe support, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from cc services>

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Community Beginner ,
Dec 18, 2022 Dec 18, 2022

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Thank you, now I found the phone number and also got access to the chat.

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Community Expert ,
Dec 18, 2022 Dec 18, 2022

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excellent.  what were the results?

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Community Beginner ,
Dec 18, 2022 Dec 18, 2022

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The support agent talked about a token. I asked them to remove the tokens and now the credit cards dissapeared from my account webpage. One of the not used credit cards where expired and could not be removed. Now only my preferred credit card is in the list.

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Community Expert ,
Dec 18, 2022 Dec 18, 2022

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couldn't you do that yourself using the info in https://helpx.adobe.com/manage-account/using/update-billing-information.html

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Community Beginner ,
Dec 18, 2022 Dec 18, 2022

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Community Expert ,
Dec 18, 2022 Dec 18, 2022

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i thought you could, as long as, one credit would remain.  i wonder if you could have edited it to be the same as your other card.

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