Can't log on to my adobe account because of deleted e-mail

New Here ,
May 28, 2022 May 28, 2022

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Hello there

I'm new to the community

I have an adobe account which is connected to an e-mail that has been deleted. The e-mail was deleted because it was a student e-mail I got from a school that I don't go to anymore.

The adobe account is still charging me money every month so I need to log on to the account and cancel my subscribtion. Can anyone help me with this?

 

I have tried to contact adobe cumstomer service but i find that it is extremely difficult to get a phone number or some kind of e-mail I can write to.

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Adobe Community Professional ,
May 28, 2022 May 28, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the support link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the support link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
May 28, 2022 May 28, 2022

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Your email address may not receive mail, but you can still log-in with your Adobe ID & password.  Use a browser that accepts cookies and does not have script blockers.

https://account.adobe.com/plans

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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