Inspiring

Answered

Can't Login Anymore

Forum|Forum|2 years ago
July 7, 2023
3 replies
3919 views

Yesterday all was fine. Today Adobe took my monthly payment, but locked my son's school account. Every attempt to login with his account is met with "something went wrong" messages and 306 errors. I tried to contact support, but it says that "A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help." I've also tried my other account and used "Agent" in the chatbox to skip Bot, but it tells me I need to login with a paying account. But I can't login. I'm stuck in a loop.

Account management

This topic has been closed for replies.

Correct answer The Art of Retouching

I don't know what happened to start all of this. But a new day, and everything seems to have resolved itself. I don't know. I was able to log in normally, and access all of the apps we use. All I can say is thank you for all of your time. This thread can be closed.

Nancy OShea

Community Expert

Apples & alligators?

1. A school account is paid for by the school and administered by the school's IT dept.

2. An individual account is paid for separately and has a totally different log-in ID and password. At least it should.

Logic dictates that a payment on your personal account would have no effect on your son's plan and vice versa. Therefore you or your son must reach out to the school's IT dept for assistance with your son's school plan.

The fact that a malfunction occurred on one account a day after payment was made for another account, sounds purely coincidental to me.

Nancy O'Shea— Product User & Community Expert

The Art of RetouchingAuthorCorrect answer

Inspiring

I don't know what happened to start all of this. But a new day, and everything seems to have resolved itself. I don't know. I was able to log in normally, and access all of the apps we use. All I can say is thank you for all of your time. This thread can be closed.

kglad

Community Expert

it's unsettling that there's no explanation of how the problem occured, but am glad it's resolved. (and hopefully, it won't return.)

Peru Bob

Community Expert

but locked my son's school account.

I do not have a school plan administrator

By @The Art of Retouching

Those two statements are contradictory.

Even if I did, it's summer, nobody is working

By @The Art of Retouching

I would think that there would be some IT person on staff that might be able to help.

Have you tried contacting the school?

kglad

Community Expert

contact the plan administrator, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

The Art of RetouchingAuthor

Inspiring

I pay for it myself. I do not have a school plan administrator. Even if I did, it's summer, nobody is working. Additionally, your link needs me to login to find out who the administrator is supposed to be. But again, I can't log into the account to find anything out.

The Art of RetouchingAuthor

Inspiring

why can't you sign into adobe's website?

actually, you are signed in to post here, but are you using the correct adobe id?

I am posting this using my own login account. I simply can not login with my son's account. On the website it asks for the email, then I have to select "Company or School Account" (Not Personal), then it sends me to google to authenticate, then I get an adobe window saying the screenshot attachment about "Error: app_not_configured_for_user. Service is not configured for this user." I can seprately log into Google with the account just fine. I can access his gmail and all that. The issue is exclusively the inability to login to Adobe with it.

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