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Can't manage account

New Here ,
Sep 24, 2022 Sep 24, 2022

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I signed up for a trial version of Photoshop but when I tried to access my account to cancel before the trial period ended, I realized I could not manage my account. Now the trial period is over and I still can't manage my account. Does that mean I'll be charged? 

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Account management , Billing

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Community Expert ,
Sep 24, 2022 Sep 24, 2022

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Yes you could be charged but you have time to cancel this and get full refund if charged. Contact support and ask for the plan to be cancelled

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Sep 24, 2022 Sep 24, 2022

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You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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