Can't renew subscription due to my Card not being acepted

Question

Good afternoon,

I'm here asking for help since i cant use any cards to renew my subscription

Recently, I had to delete the card that was paying for the subscription.

Whenever I try to insert the data, none of them work: be it VISA, Mastercard...

Can anyone help me?

Should i make a new account with a different card?

I'll be waiting for a asnwer.

Thank you,

Luis

kglad · Answer

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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