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M
Martin Cast.
Participant
February 9, 2023
Question

Can't see the cancel option

  • February 9, 2023
  • 4 replies
  • 524 views

I did a free trial for Adobe to see how it works but when I tried to cancel my plan by going to my account, there was no option, not even to change my payment. I looked for answers but they said there is a cancel option which I don't. I am really upset and it charged me every month and I wasn't even using it. I want it to stop, please. I want to cancel now.

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4 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
February 10, 2023

Martin, in addition to Peru Bob and Rashmi's helpful advice and links, please see https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html for information on signing in with your personal account that contains the active plan. The personal profile includes the active individual membership you are trying to cancel.

 

In the future, I would recommend using a different e-mail address than the one managed by your educational institution when evaluating Adobe services. This will help prevent any future confusion and prepare you to continue to use the services regardless of your affiliation with an organization or attendance at an educational institution.

    R
    Community Manager
    Rashmi27002770wxveCommunity Manager
    Community Manager
    February 9, 2023

    Hi there,

     

    Happy to help!

     

    We have checked your account and we see that you have an active Creative Cloud All Apps subscription under the email address associated with the community.

     

    Please follow the link below which has the steps on how to cancel a subscription.

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Also, please read the article to learn about cancellation terms for your subscription.

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

     

    Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat if you have any further questions on billing or cancellation.

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi

      M
      Martin Cast.Author
      Participant
      February 10, 2023
      Hello. The solution you gave me is useless because it has no options of anything like manage payment or plan. I’d followed the steps but had to stop because I don’t have that option at all.
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 10, 2023

      @Martin Cast. 

       

      contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      phone:
      https://helpx.adobe.com/contact/phone.html

      twitter:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      February 9, 2023

      I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      February 9, 2023

      Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
      https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

      You may also be able to contact Adobe by phone:
      https://helpx.adobe.com/contact/phone.html

      or Twitter:
      https://twitter.com/AdobeCare

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