can't sign in & can't access chat

Question

hi all,

I activated 2 step sign in, which has an old phone number. So now I can't sign in, to fix the phone number. And I can't find "lets chat" anywhere...I have been searching for almost an hour.

I'm very unimpressed with adobe right now.

and I'm very grateful to whoever can help me. TIA

Nancy OShea · Accepted Answer

Can you try a different device/browser and log-in to your account settings below?https://account.adobe.com/security If you still need help, scroll down to Contact Adobe on the same page.

John T Smith · Answer

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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