Question

Can't verify my student account

Forum|Forum|6 months ago
November 26, 2025
2 replies
574 views

Hello,

I have been using the Adobe student plan during my graduate studies. Recently, I received a notification saying that my plan is about to expire. Since I am currently enrolled in a PhD program, the page indicates that I am eligible to re-verify my student status.

However, when I click the verification link provided by the system, it shows an error and the page fails to load. Because of this, I cannot complete the student verification process. Could you please let me know what might be causing this issue and how I can resolve it so that I can continue using the student plan?

Thank you for your assistance.

gupta shivangi

Legend

Hi @凤凰寺时雨,

Thanks for reaching out.

In addition to the suggestion given by the expert above, please try verifying after disabling the firewall and antivirus(if enabled) on your system. Also, try a different internet browser and see if it helps.

Let us know how it goes.
^Shivangi

凤

凤凰寺时雨Author

Thank you for your reply. I have tried accessing the page using Edge, Chrome, and Safari, both on Wi-Fi and 5G, but unfortunately, none of them worked.

kglad

Community Expert

try using a mobile phone's updated non-opera browser with wifi disabled to update your student status.

凤

凤凰寺时雨Author

Thank you for your response. I attempted to open the page using Edge, Chrome, and Safari, on both Wi-Fi and 5G, but but I still wasn’t able to access it. I felt hopeless.

kglad

Community Expert

try using your mobile on a public network.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded