Can't verify my student account

[凤凰寺 时雨]

Hello,

I have been using the Adobe student plan during my graduate studies. Recently, I received a notification saying that my plan is about to expire. Since I am currently enrolled in a PhD program, the page indicates that I am eligible to re-verify my student status.

However, when I click the verification link provided by the system, it shows an error and the page fails to load. Because of this, I cannot complete the student verification process. Could you please let me know what might be causing this issue and how I can resolve it so that I can continue using the student plan?

Thank you for your assistance.

[kglad]

try using a mobile phone's updated non-opera browser with wifi disabled to update your student status.

[凤凰寺 时雨]

Thank you for your response. I attempted to open the page using Edge, Chrome, and Safari, on both Wi-Fi and 5G, but but I still wasn’t able to access it. I felt hopeless.

[kglad]

try using your mobile on a public network.

[凤凰寺 时雨]

Thank you, but I have tried, but it didn't work.

[Shivangi_Gupta]

Did you ask for an agent?

^Shivangi

[凤凰寺 时雨]

Oh, thank you for your suggestion! The agent failed to resolve my question, but they reduced my monthly price as compensation.

[kglad]

@凤凰寺 时雨 

thanks for the update.

[Shivangi_Gupta]

Thanks for keeping the thread updated. 

^Shivangi

[Shivangi_Gupta]

I see!
Could you try the steps listed in this article? https://adobe.ly/4ouocZO
I saw many users confirming that the network firewall was restricting the access to the computer somehow.

Let us know if this helps.

^Shivangi

[凤凰寺 时雨]

I tried all these steps, but still couldn't open the webpage. However, I can access all other Adobe web pages except this one. So I'm wondering if it's a problem with the Adobe server?

[kglad]

https://status.adobe.com/

[Shivangi_Gupta]

I see! Thanks for confirming. Please feel free to contact our support team here: https://adobe.ly/482Reur

They'll help you out.

^Shivangi

[Shivangi_Gupta]

Hi @凤凰寺 时雨,

Thanks for reaching out.

In addition to the suggestion given by the expert above, please try verifying after disabling the firewall and antivirus(if enabled) on your system. Also, try a different internet browser and see if it helps.

Let us know how it goes.
^Shivangi

[凤凰寺 时雨]

Thank you for your reply. I have tried accessing the page using Edge, Chrome, and Safari, both on Wi-Fi and 5G, but unfortunately, none of them worked.