canceing subscripotion

[clairej89610143]

would like to cancel my subscription before it renews. I have an email adviceing my to log into my account to cancel the renewal. But that has gotten me nowhere. Can anyone help with this please?

[Rave · Accepted solution]

Hi Claire,

You might want to refer the KB Doc: https://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-services.html

Regards,

Rave

[pwillener]

[topic moved to Document Cloud PDF Services forum]

[EKAMPREET303064963tem]

Hi,

According to my phone settings my adobe subscription has been expired in december but adobe is still charging me from last 2-3 months. Please cancel my subscription as soon as possible 

[Audrey37800744g5py]

I'm having the same problem! I have cancelled it a few times through my online account but they are still trying to get the payment . I even have confirmation that it has cancelled 

[Shivangi_Gupta]

Hi @Audrey37800744g5py,

As per your account details, the annual prepaid subscription renewed 10 days ago. I confirm that you have cancelled your subscription. It will end on June 15, 2026. 

Let me know if you have any questions.
^Shivangi

[Audrey37800744g5py]

Hi.

The plan didn’t renew as I cancelled it. The payment did not go through.
Both my banks declined the payments. I sent them a copy of the confirmation
email
That I received from your company.

Regards

[Audrey37800744g5py]

Hi, the plan did not renew.  I cancelled it when the remider of renewal email came through before the date of the actual renewal payment date. Can you please stop submitting payment to my  2 bank accounts. Can you confirm once this is actioned that it is cancelled for this year.

regards

[kglad]

@Audrey37800744g5py 

check your account, https://account.adobe.com

does it show your subscription is cancelled and there are no payment problem?

[Audrey37800744g5py]

Hi, No it doesn’t say cancelled for this year. It still says there is a
payment problem.

Regards

[kglad]

you have to fix payment problems before you can cancel.

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Audrey37800744g5py]

If I do what you have suggested. Will that not authorise you to request a
payment from my bank account?

[kglad]

i'm not adobe.

fixing your payment won't change any authorizations, but if you already agreed to something and you owe adobe money because of that, you can expect to be billed.

[Shivangi_Gupta]

Have you spoken with our support team about this? https://adobe.ly/4jhGuLc

^Shivangi