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A
albert_myburgh_1168
Participant
April 9, 2025
Answered

Cancel a duplicated account without penalty

  • April 9, 2025
  • 2 replies
  • 456 views

Hi. I hope you can help me. I moved to a new company. Adobe required me to update my subscription in March. During this time I was absolutely drowning in work as I was going on leave for while. I can't do my work without Adobe. I came back from leave yesterday and noticed I now have two Adobe accounts. My initial account and now one under my new company. Somewhere in the process with the account to be under my new employment email there was a duplication. I need to cancel the my previous account. But please do not apply the penalty because of the duplication. I will continue on my other account through my work. Your help in this regard is greatly appreciated.To make things worse, my bank account got hacked and I have to cancel all subscriptions, accounts etc. attached to it while the bank investigates. Your help in this regard will be greatly appreciated.

    Correct answer Shivangi_Gupta

    I see! I would recommend you to speak with our support team as they'll be able to help you merge duplicate accounts or cancel one(whichever is favorable for you). You can reach out to them here: https://adobe.ly/4jLTWHV

    Let me know if you have any questions.


    ^Shivangi

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 9, 2025

    is one a teams/enterprise account under your employers name and one a personal account?

    A
    albert_myburgh_1168Author
    Participant
    April 10, 2025

    Correct. All the programming platform apps has to change to the employers account.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    April 9, 2025

    Hi @albert_myburgh_1168,

    Thanks for reaching out. I checked your account details and found that you have an active subscription for Adobe Acrobat Pro. I could not find any another subscription associated with this email ID.
    Where can you see two Adobe accounts? Could you share a screenshot?

    We're here to help.
    ^Shivangi

    A
    albert_myburgh_1168Author
    Participant
    April 10, 2025

    There is my personal account and the account under my new employer. All the programming platform apps is used has to change to the employers account. Quite a mission.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    April 10, 2025

    I see! I would recommend you to speak with our support team as they'll be able to help you merge duplicate accounts or cancel one(whichever is favorable for you). You can reach out to them here: https://adobe.ly/4jLTWHV

    Let me know if you have any questions.


    ^Shivangi

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