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Participant
July 30, 2019
Question

Cancel accidental subscription and refund

  • July 30, 2019
  • 1 reply
  • 2880 views

Hello, I am currently a student and I was accidentally subscribed to the annual plan for Creative Cloud. I initially signed up for a free trial to try out Adobe Illustrator in March 2019 for my school project but Adobe has been charging me US$20/month for five months without my knowledge. I have not opened the application since the one time use nor logged in to use any other adobe apps.

I only discovered that I was on the subscription when my card had insufficient funds and was asked to update my payment details. The cost of the subscription is very high for me in my current situation. I now need to terminate my subscription and I would sincerely appreciate if I could get a refund for the last several months. I would be immensely grateful If anyone can help with my situation! Thank you.

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1 reply

AxelMatt
Community Expert
Community Expert
July 30, 2019

Please take a look here: How to cancel your Adobe Creative Cloud plan or membership

If this doesn't help you have to contact the Adobe support. This is a public forum, not the link to Adobe support and  we can't help with account and payment problems. Please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

You must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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