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cancel account

New Here ,
Jul 29, 2021 Jul 29, 2021

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How many time do I need to cancel my account? I have an account till March 2022. 

thanks for your answer and help,

Xavier Tricot

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Adobe Community Professional ,
Jul 30, 2021 Jul 30, 2021

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It should only be necesary to do so once. See here for information on how to cancel a subscription from your account:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Be aware that if you cancel the subscription early, you will be charged a termination fee. To avoid that, wait to cancel until 4 weeks before the renewal date. 

 

If you have issues, contact customer support. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

adobe contact icon.jpg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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LEGEND ,
Jul 30, 2021 Jul 30, 2021

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You do not cancel an account at all. You cancel a PLAN. Each plan must be cancelled separately if you have more than one plan; there may be a cancellation fee to be paid.

NB the following do NOT cancel a plan

- uninstalling software

- signing out

- destroying the PC/Mac

- cancelling the credit card

Also note that if you ask Adobe to cancel a plan they MIGHT offer some free months. If you accept this offer you have NOT cancelled, you have signed up for a new complete year at the end of your free months.

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