Cancel and restart membership

[joannak24991334]

Hi,

If I cancel my membership could I restart it again in a few months?

[Kanikas · Accepted solution]

Hi Joanna,

If you cancel your subscription, you can definitely purchase a new subscription after a few months, however, restarting the same subscription is nit possible.

Please refer the Adobe subscription terms for clarification: Legal subscription terms | Adobe

For cancellation: Cancel your Creative Cloud membership

Feel free to update the thread for any other query.

[joannak24991334]

thanks for the info, but how exactly is a new subscription different from my old one?

[V_F_]

I would advise you to contact support, since we do not have access to your plan info.

https://www.adobe.com/go/support_portal/

Cheers.

[joannak24991334]

Yes I've already tried that (via the chat) and it was wholly unhelpful. Not sure why this is so complicated. Is there an email address for support that I can contact? I know I can telephone them but that is rather inconvenient.

[V_F_]

I can tell you that if you have an annual plan you will not be able to suspended it, only if it is a month to month subscription (usually the most expensive plan), if it is annual you will have an early termination fee.

Think email is a no. Chat or Phone usually are the options.

Cheers

[joannak24991334]

Ah thanks. I have a month to month subscription (paying the standard rate, no discounts). So if I cancelled my subscription then restarted again in a few months would I lose any data or see any difference in my Adobe products?

[V_F_]

Exactly, you only need to cancel it in your Adobe profile page, But be advised, you will lose the storage space on the Cloud in (90) days I believe, you will only have access to 2 gb's after that.

Cheers

[joannak24991334]

Ah cool that sounds ok as I don't use the cloud storage anyway.

Thanks for the info, I think I'll go ahead and cancel for now!

[V_F_]

My pleasure

[Kanikas]

In addition to information shared above, kindly Contact Customer Care for help.

[janeth46585445]

I'm in the same boat.  I cancelled in October 2018 and I'm good until November 22.  Nothing on the Adobe website helps - even the support page.  I would like to renew my subscription but …..  I hope I'm not forced to purchase an inferior product.

Janet

[Abambo]

janeth46585445  wrote

I hope I'm not forced to purchase an inferior product.

Janet

What is an "inferior" product?

[V_F_]

To renew you just need to purchase again the plan you want, that's all.