Cancel CC before rejoining

Forum|Forum|6 years ago
November 7, 2019
2 replies
1606 views

My annual subscription (paid monthly) expires on November 25, but I've seen a new deal that will save me £15/month (freelancers need all the help they can get!).

If I cancel my subscription will CC immediately be unavailable to me or will it continue until November 25th?

If I then start a new account will I lose anything in the process?

Many thanks,

Julie

This topic has been closed for replies.

John T Smith

Community Expert

>a new deal that will save me

As far as I know (I do not work for Adobe but I do read a lot of messages) any special offer is only available to a NEW subscriber, it will not lower the cost of a renewal

Which means that your existing subscription would need to be ended before you start a new subscription

akosn677195

Participant

Hi John, in June (UK) Adobe had a very good offer for new subscribers and when I asked them if I can have the discounted price they were very helpful and and gave me that. I had to agree for an extra year of subscription but I really didn't minded it as I really love their products.

David__B

Adobe Employee

Hi Julie,

If you've been charged for Nov (with this being the last month of your contract) and canceled the products should continue to work until Nov 25th and you wouldn't receive a refund. If you signed up for a new subscription you wouldn't lose anything so long as you used the same email address when signing up again.

Best,

- Dave

rw4747

Participant

That's interesting. Thanks.

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