Cancel illustrator subscription

[Foteini30692699fmni]

Hi! I made a free trial for adobe illustrator but I didn't activate it. However, adobe tried to charge me after the 7-day free trial. I cannot see if the account is activated or not but I would like not to start the subscription and I cannot find this choice. How can I solve it?

[Monika Gause]

If this does not help, then please contact Customer Care:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

This is a public forum. We do not have access to your account. https://helpx.adobe.com/contact.html 

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Nancy OShea]

Log-in below and click on Manage Plans.

https://account.adobe.com/plans

Use a browser that accepts cookies and does not have script blockers or VPN enabled.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Hope that helps.