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D
Deevella19
Participant
May 5, 2020
Answered

Cancel my free subscription to illustrator

  • May 5, 2020
  • 2 replies
  • 1240 views

Yesterday I tried to cancel my free subscription to illustrator before I was charged but could not find where to cancel the subscription. I have no been charged £19.99 but no longer want the subscription? How can I cancel this? Thanks

This topic has been closed for replies.
Correct answer Just Shoot Me

Look at this page and if you can't cancel with that then follow the instructions below for contacting Adobe directly.

 

How to cancel your Adobe account trial or subscription

 

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.

2 replies

D
Derrickaw
Participant
May 5, 2020
Please cancel my Adobe subscription completely. Sorry I do not need it now
Thank you.
LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
May 5, 2020

We cannot cancel your subscription. You have to do that. Use the links provided by Just Shoot Me above.

 

If you are on an annual subscription and you are not at the end of the year, you will incur a cancellation fee of 50% of the remaining amount you agreed to pay.

    Just Shoot Me
    Just Shoot MeCorrect answer
    Legend
    May 5, 2020

    Look at this page and if you can't cancel with that then follow the instructions below for contacting Adobe directly.

     

    How to cancel your Adobe account trial or subscription

     

    This forum system is not a direct link to Adobe support.
    We are just users like you and can't help with account questions.
    You need to contact Adobe directly through the Chat system at the link below.

    https://helpx.adobe.com/contact/support.html

    Select the chat icon at the bottom right of the page to open a chat session.
    Type in AGENT into the chat window to connect directly to a person rather than the AI System.

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