cancel my new Adobe Acrobat Pro plan and stop any automatic payment deduction

[dhanpat_5241]

I recently subscribed to Adobe Acrobat Pro, but I faced issues during the software downloading and installation process.
Due to this problem, I was unable to use the software properly and therefore, I do not wish to continue with the plan.

However, I noticed that an invoice has already been generated automatically under standing instructions for payment.
Hence, I request you to please cancel my current Adobe Acrobat Pro and stop any automatic payment deduction linked to my account.

[jane-e · Accepted solution]

@dhanpat_5241 

We cannot cancel your subscription from this forum. Please follow the steps here, starting with https://account.adobe.com/plans.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Please note that an annual subscription is discounted, and therefore has a fee for early cancellation. You can cancel without the fee if you do so within 14 days of subscribing.

Jane

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html