cancel my plan

Forum|Forum|4 years ago
September 21, 2021
3 replies
764 views

I want to cancel my plan, i didn't want to suscribe in the first place, just did it for a function, and it was supposedly a trial. Now they are charging me against my will, and I can't cancell the plan (because they want to charge me $5000 pesos, which is crazy). This is very bad service and i've seen lots of similar cases. I want a refund.

This topic has been closed for replies.

Nancy OShea

Community Expert

Obviously you gave Adobe your credit card to bill you when the 7 day trial expired.

You had 14 days to cancel it without penalty. Did you cancel it in time?

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

T

Tomás5C0BAuthor

Participant

No.

kglad

Community Expert

check https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're cancelling an annual plan early after your trial period, there's a penalty (=1/2 the cost of the remaining months).

if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

M

Marla5E83

Participant

I cannot see the chat icon.. is it not always there?

M

Manan Joshi

Community Expert

If you can't see the icon then try changing your browser/network/device. Do make sure that no adblocker, script blockers etc are active. You can also try the following link which shall open the chat window automatically.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
-Manan

-Manan