i want to cancel my subscription
I want to cancel my subscription
Me too! I need assistance to cancel my "subscription". I tried using the free trial, now I am being billed. I want it stopped immediately. But it wont allow me to. I keep getting notified that I have insufficient funds to let the payment go through. And that is how it will remain. I will not be charged for trying out a "free trial".
Please take a look here:
If this doesn't help you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.
Please click the link below to contact Adobe staff to help.
Be sure to remain signed in with your Adobe ID before accessing the link below.
You have to allow 'cookies' in your web browser for this to work
Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.
Please cancel my subscription
This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
Twitter tweet @AdobeCare
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
I want to cancel my subscription
Go back to the top and read what has already been written
make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.
there are 2 ways to contact adobe; chat and twitter:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...