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Cancel my subscription

New Here ,
Aug 09, 2022 Aug 09, 2022

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Dear Adobe Support Community, 

 

I have been using Adobe Creative Suite as a student since May 2019 (with that, I have seen an increase in monthly payments from €19,66 to €30,24). I cannot financially manage to pay this anymore and therefore would like to cancel my subscription from September 2022. However, I now have to pay a CANCELLATION FEE of ~€120,00, as my subscription is yearly. This surprises me very much, as I have already been an Adobe used since May 2019 and do now understand how I am still locked in this yearly subscription. Next to that, the website does not provide me any information on when my subscription does end (which month?).

 

I am disappointed I cannot seem to end the subscription in the way that I want to and hope there is a solution. 

Kind regards, 

Josephine

TOPICS
Account management , Billing

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correct answers 1 Correct answer

Adobe Employee , Aug 09, 2022 Aug 09, 2022

Hi there,

 

 

We understand your concern. Every annual subscription from Adobe comes with a yearly contract, and if we cancel before the contract expires, there is a cancellation fee to it. You may see the terms here: https://www.adobe.com/legal/subscription-terms.html. 

 

You may please get in touch with our support team for all help you need regarding cancellation: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Hope this helps!

 

 

Thanks 

Kanika 

 

 

 

 

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Adobe Employee ,
Aug 09, 2022 Aug 09, 2022

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Hi there,

 

 

We understand your concern. Every annual subscription from Adobe comes with a yearly contract, and if we cancel before the contract expires, there is a cancellation fee to it. You may see the terms here: https://www.adobe.com/legal/subscription-terms.html. 

 

You may please get in touch with our support team for all help you need regarding cancellation: https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Hope this helps!

 

 

Thanks 

Kanika 

 

 

 

 

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New Here ,
Aug 09, 2022 Aug 09, 2022

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Just file a chargeback with your credit card company.. that is what I've had to do, Adobe is billing people and not providing a simple / easy cancellation method, this goes agasnit Visa / MC rules and the "restore online shoppers" act.

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New Here ,
Aug 10, 2022 Aug 10, 2022

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Dear Kanika,

 

Actually, it is impossible for me to get in touch with Adobe's support team. The Adobe Virtual Assistant is of no help and as I am residing in The Netherlands the phone number to call Adobe does not work. Is there an email address I can direct my concerns to? 

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Community Expert ,
Aug 09, 2022 Aug 09, 2022

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Cancelling is easy. You can do so here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

The Plans page linked to in those instructions also lists exactly when your plan ends.

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