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Cancel of plan

New Here ,
Sep 07, 2022 Sep 07, 2022

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Hi Adobe

I dont have the programmes any longer, and I missed the end date of my plan, and it started a new one. It cost me so much money, which I cant afford. I am writing to you within the 14 days of cancellation, and I immidiatly cancelled my plan. I would really really appreciate an refund, as this is making a huge negative impact in my life, and I guess it wont have an negative impact in adobes life to give me the refund of a product I dont even own. 

 

I am begging you 

 

Sincerly 

Katrine

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Billing

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correct answers 1 Correct answer

Community Expert , Sep 07, 2022 Sep 07, 2022

2 things

-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work

 

Or try a different browser

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New Here ,
Sep 07, 2022 Sep 07, 2022

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Just to mention its an annual plan. I didnt even get a mail from you, saying it was about to expire and buy a new year. I hope you respect my propose, as now I have paid the same amount of money as I use on food in three months. And since you already charged the money and I cancelled I dont have access to the product. So in an honest way is this really necessary?

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Community Expert ,
Sep 07, 2022 Sep 07, 2022

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quote

 I didnt even get a mail from you,


By @Katrine Junge26004437f95j

 

Just to be clear:

This is a user to user forum with occasional participation by an Adobe employee.

That is why you need to contact Adobe Customer Service.

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Community Expert ,
Sep 07, 2022 Sep 07, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Sep 07, 2022 Sep 07, 2022

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Thank you for your reply. Hmm the chat box doesnt appear 😮

 

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Community Expert ,
Sep 07, 2022 Sep 07, 2022

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2 things

-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work

 

Or try a different browser

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