Cancel of plan

[Katrine Junge26004437f95j]

Hi Adobe

I dont have the programmes any longer, and I missed the end date of my plan, and it started a new one. It cost me so much money, which I cant afford. I am writing to you within the 14 days of cancellation, and I immidiatly cancelled my plan. I would really really appreciate an refund, as this is making a huge negative impact in my life, and I guess it wont have an negative impact in adobes life to give me the refund of a product I dont even own. 

I am begging you 

Sincerly 

Katrine

[Katrine Junge26004437f95j]

Just to mention its an annual plan. I didnt even get a mail from you, saying it was about to expire and buy a new year. I hope you respect my propose, as now I have paid the same amount of money as I use on food in three months. And since you already charged the money and I cancelled I dont have access to the product. So in an honest way is this really necessary?

[Peru Bob]

 I didnt even get a mail from you,

By @Katrine Junge26004437f95j

Just to be clear:

This is a user to user forum with occasional participation by an Adobe employee.

That is why you need to contact Adobe Customer Service.

[Peru Bob]

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[Katrine Junge26004437f95j]

Thank you for your reply. Hmm the chat box doesnt appear 😮

[John T Smith · Accepted solution]

2 things

-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work

Or try a different browser