I dont have the programmes any longer, and I missed the end date of my plan, and it started a new one. It cost me so much money, which I cant afford. I am writing to you within the 14 days of cancellation, and I immidiatly cancelled my plan. I would really really appreciate an refund, as this is making a huge negative impact in my life, and I guess it wont have an negative impact in adobes life to give me the refund of a product I dont even own.
I am begging you
Just to mention its an annual plan. I didnt even get a mail from you, saying it was about to expire and buy a new year. I hope you respect my propose, as now I have paid the same amount of money as I use on food in three months. And since you already charged the money and I cancelled I dont have access to the product. So in an honest way is this really necessary?
I didnt even get a mail from you,
By @Katrine Junge26004437f95j
Just to be clear:
This is a user to user forum with occasional participation by an Adobe employee.
That is why you need to contact Adobe Customer Service.
Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
You may also be able to contact Adobe by phone:
Thank you for your reply. Hmm the chat box doesnt appear 😮
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
Or try a different browser