Participant

Answered

Cancel of plan

Forum|Forum|3 years ago
September 7, 2022
2 replies
236 views

Hi Adobe

I dont have the programmes any longer, and I missed the end date of my plan, and it started a new one. It cost me so much money, which I cant afford. I am writing to you within the 14 days of cancellation, and I immidiatly cancelled my plan. I would really really appreciate an refund, as this is making a huge negative impact in my life, and I guess it wont have an negative impact in adobes life to give me the refund of a product I dont even own.

I am begging you

Sincerly

Katrine

Billing

This topic has been closed for replies.

Correct answer John T Smith

2 things

-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work

Or try a different browser

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

K

Katrine Junge26004437f95jAuthor

Participant

Thank you for your reply. Hmm the chat box doesnt appear 😮

John T Smith

Correct answer

Community Expert

2 things

-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work

Or try a different browser

K

Katrine Junge26004437f95jAuthor

Participant

Just to mention its an annual plan. I didnt even get a mail from you, saying it was about to expire and buy a new year. I hope you respect my propose, as now I have paid the same amount of money as I use on food in three months. And since you already charged the money and I cancelled I dont have access to the product. So in an honest way is this really necessary?

Peru Bob

Community Expert

I didnt even get a mail from you,

By @Katrine Junge26004437f95j

Just to be clear:

This is a user to user forum with occasional participation by an Adobe employee.

That is why you need to contact Adobe Customer Service.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded