Cancel plan

Question

Hello, I subscribed to Adobe Photoshop, I only wanted to use a trial version of your programme to evaluate Adobe Photoshop and see if I would use it in the future. I used Adobe Photoshop for the period of time that was indicated as free, weighed the pros and cons and realized that I was not ready to purchase your product now. And yet, tonight, 28.09.2020, money was debited from my bank card. A terrible mistake has been made. I am not ready to pay for a product that I am not going to use. I did not use Adobe Photoshop after the money was debited from my card. I canceled my subscription immediately. I hope that you will understand. A terrible misunderstanding has occurred and I ask you to return the money to my account, because, again, I did not use your product, beyond what was available to me for the free period.

Manan Joshi · Answer

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Also as mentioned in the previous answer, these are peer to peer forums you are not addressing Adobe here. For more details on the refund status(if you are eligible) you need to contact the support team. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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