Cancel plan

Report · Dec 02, 2022

I want to cancel my plan because I didn't type my email right, and now I cannot cancel it because I can't access to my account because it's not my email. How can I cancel the payment?

Thanks

Report · Dec 02, 2022

Contact Adobe care . Use the chat link at the bottom right of the page below (you will need to use a browser that allows pop ups

https://helpx.adobe.com/contact.html

Dave

Report · Dec 02, 2022

Hi Lau,

We appreciate you writing in. Happy to help!

Regarding any cancellation issues kindly contact the Adobe Customer support through the Chat function on the contact page, through a phone call, or through Twitter.

Please use the link below to connect with the Adobe Customer support. You must be signed in with your Adobe ID.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Please let me know if you have any further questions.

Thanks,

Rashmi

Report · Dec 02, 2022

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...