Participant

Answered

Cancel plan

Forum|Forum|1 year ago
February 7, 2025
4 replies
2236 views

I want to cancel my plan which I have been paying for 3 years, they still want to charge me for cancelling before my one year subscription. How is this right?

Billing

Correct answer Jeffrey_A_Wright

Mads, thanks for posting your question to this public discussion forum. Please see https://adobe.ly/4hQalK3 for information about fees and charges that are applied when canceling an annual membership. I recommend setting a reminder in your calendar app if you want to cancel an annual membership without charge. ^JW

Zaid mwaffaq

Participant

Hello I want cancel plan payment for adobe fair fly

kglad

Community Expert

@Zaid mwaffaq

you must cancel your subscription within the refund period. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

5

5..4u

Participant

Same experience. I think many were caught off guard to this practice. On the surface it looked like a month to month subscription, but if u look deeper it is annually. So misleading.

Even chatting with the agents, they reassured u that u can cancel 1 month before next renewal but it didn't happen. Chat with another agent o clarify why didn't I receive any email with regards to the cancellation, the agent said check back with them one day before the renewal. Adobe reputation is at stake. Integrity, honesty and transparency.

I will never touch Adobe again. So sorry, I have terminated my card linked to the account. I might make a formal complaint and also to the relevant authority with regards to such practices.

kglad

Community Expert

you need to check your spam folder for the adobe email that is sent ~1 month before renewal.

or just set your own reminder after the 12th payment is received.

5

5..4u

Participant

I have checked the spam mails. Nope, don't have.

L

lay10unique

Participant

I too have this question and is wondering why it is informing me that I will be charged 250+ with just 5 days remaining on my subscription

kglad

Community Expert

250 what?

and there's no penalty for canceling an annual subscription 5 days before it ends.

kglad

Community Expert

Ok, so it is charging me $275 for an early cancellation fee, however, my current plan comes to an end in 4 days. I don't understand when I entered into a new plan when my current plan is still active. It clearly says my plan will end on the next billing cycle on May 5th, so why am I being charged an early cancellation fee now?

copy and paste a screenshot (with personal info redacted) of your account page, https://account.adobe.com showing your subscription end date.

John T Smith

Community Expert

You may not remember, but a subscription charges 1/2 of the remaining time if you cancel early... you need to cancel right after your 12th montly payment so your subscription does not renew

https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn-t-legal/td-p/14848739

Jeffrey_A_WrightCorrect answer

Legend

Mads, thanks for posting your question to this public discussion forum. Please see https://adobe.ly/4hQalK3 for information about fees and charges that are applied when canceling an annual membership. I recommend setting a reminder in your calendar app if you want to cancel an annual membership without charge. ^JW

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