Cancel plan

[gabriela0D4D]

I need to cancel my plan. A sign telling me to contact <support> appears, but support is <not available>. Why can't I cancel my plan <at any time> as stated in your page?

[Stellar_gift5C3A · Accepted solution]

Hi,

Thank you for posting your query.

If you wish to Cancel your Subscription and do not wish to pay for the license, please refer to : https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html# 

If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link : https://helpx.adobe.com/contact.html

Thank you.

[Mary37616372420x]

I want to cancel my subscription before the next billing date. 

Mary Granke 

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.