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New Here ,
Sep 28, 2020 Sep 28, 2020

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Hello, I subscribed to Adobe Photoshop, I only wanted to use a trial version of your programme to evaluate Adobe Photoshop and see if I would use it in the future. I used Adobe Photoshop for the period of time that was indicated as free, weighed the pros and cons and realized that I was not ready to purchase your product now. And yet, tonight, 28.09.2020, money was debited from my bank card. A terrible mistake has been made. I am not ready to pay for a product that I am not going to use. I did not use Adobe Photoshop after the money was debited from my card. I canceled my subscription immediately. I hope that you will understand. A terrible misunderstanding has occurred and I ask you to return the money to my account, because, again, I did not use your product, beyond what was available to me for the free period.

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Adobe Community Professional ,
Sep 28, 2020 Sep 28, 2020

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This is a user forum. We do not work for Adobe and cannot access any accounts. You need to contact Adobe Customer care directly.

 

Do not respond to any Private Messages asking for account information. Scammers are known to send such PMs on this forum.

 

Dave

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Adobe Community Professional ,
Sep 28, 2020 Sep 28, 2020

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For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Also as mentioned in the previous answer, these are peer to peer forums you are not addressing Adobe here. For more details on the refund status(if you are eligible) you need to contact the support team. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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