Skip to main content
Z
ziad26781349mivd
Participant
October 25, 2022
Question

cancel plan

  • October 25, 2022
  • 1 reply
  • 210 views

I subscribed for the 1-month free promotion to use adobe reader product, in the promotion it says that adobe is not going to draw money from the card, and they will let me choose if I want to continue or cancel. well, they didn't let me choose and now if I want to cancel my plan I can't because I have to pay for the current month first.

I subscribed to try a feature that didn't work for me, and I never used any pro adobe reader or any other products after that.

Adobe is trying daily to draw money from my account, so I froze my card to not allow adobe to take this money.

I tried to find a way to communicate with the adobe team but I couldn't find an email address or chat page to do that, all that i found are articles which didnt help.

 

please help me solving this issue.

i need to cancel my plan, without paying for the services that i have never used nor i agreed to extend the plan.

 

Thank you

 

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 25, 2022

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

 

<moved from using the community >

Z
ziad26781349mivdAuthor
Participant
November 3, 2022

I followed your instructions, but I never received a reply. however I just block adobe from accessing my card and now it is up to them to contact me to solve this issue, I get sick of trying to solve a very simple problem, which adobe makes complicated to solve and the reason is obvious, keep customer hanged there andforce them topay money somehow, shame!!

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 3, 2022

you should retry:

 

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices