Cancel plan

[Gillian34343832hv8t]

Hi there, I would like to cancel my plan without having to pay the fee. The reason i'm trying to cancel is because I can't afford it right now and I cannot afford to pay a cancelation fee of $200.

[kglad · Accepted solution]

plead your case ti adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Eduardo345563663hu5]

I started a Free Trial of DreamWeaver on 24-Mar-2024 and I decided to cancel today however  I can find the plan to cancel in plan management: Adobe Account -> Plans and Payment -> Plans

The chatbot does not help at all.

Ther eis no email and no way to talk to a real person to help.

I could not find a way to ask a question in this community.

It is very frustrating how Adobe give such a poor support to users.

[kglad]

@Eduardo345563663hu5 

did you type "agent" in the chat field?

[Ushnish38003565ir6p]

Adobe support please help with the cancellation of my plan

My plan is currently linked to my old university account.

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

I want to completely delete this plan and do not want to pay any more monthly fees on it

It keeps asking me to update payment information, I do not want to subscribe for any additional months

I am at a new university with a new email that provides an Adobe Pro account

[kglad]

@Ushnish38003565ir6p 

if your school administered your plan, contact your plan admin, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

if you administered your plan, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Marc36511149kyqw]

Fight fire with fire. Call the bank and contest the charges. Eventually the banks will not want to work with dishonest thieves like adobe employees.