Cancel plan

[mads_1784]

I want to cancel my plan which I have been paying for 3 years, they still want to charge me for cancelling before my one year subscription. How is this right?

[John T Smith · Accepted solution]

You may not remember, but a subscription charges 1/2 of the remaining time if you cancel early... you need to cancel right after your 12th montly payment so your subscription does not renew

https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn...

[Jeffrey_A_Wright · Accepted solution]

Mads, thanks for posting your question to this public discussion forum. Please see https://adobe.ly/4hQalK3 for information about fees and charges that are applied when canceling an annual membership. I recommend setting a reminder in your calendar app if you want to cancel an annual membership without charge. ^JW

[lay10unique]

I too have this question and is wondering why it is informing me that I will be charged 250+ with just 5 days remaining on my subscription 

[kglad]

250 what?

and there's no penalty for canceling an annual subscription 5 days before it ends.

[lay10unique]

Thank you, I was confused when I saw it 

[lay10unique]

Ok, so it is charging me $275 for an early cancellation fee, however, my current plan comes to an end in 4 days. I don't understand when I entered into a new plan when my current plan is still active. It clearly says my plan will end on the next billing cycle on May 5th, so why am I being charged an early cancellation fee now?

[kglad]

copy and paste a screenshot (with personal info redacted) of your account page, https://account.adobe.com showing your subscription end date.

[5..4u]

Same experience. I think many were caught off guard to this practice. On the surface it looked like a month to month subscription, but if u look deeper it is annually. So misleading. 

Even chatting with the agents, they reassured u that u can cancel 1 month before next renewal but it didn't happen. Chat with another agent o clarify why didn't I receive any email with regards to the cancellation, the agent said check back with them one day before the renewal. Adobe reputation is at stake. Integrity, honesty and transparency. 

I will never touch Adobe again. So sorry, I have terminated my card linked to the account. I might make a formal complaint and also to the relevant authority with regards to such practices.

[kglad]

you need to check your spam folder for the adobe email that is sent ~1 month before renewal.

or just set your own reminder after the 12th payment is received.

[5..4u]

I have checked the spam mails. Nope, don't have.

[kglad]

then make sure you set your own reminder.

[Kanikas]

Hi 5..4u, 

As mentioned by our experts, you get a renewal email before the plan renews. In case you missed it, kindly cancel your plan with help from steps shared here: https://adobe.ly/4mtbw4P;

Hope this helps! 

Thanks 
^KS

[5..4u]

I have checked my emails and spam/junk mails daily. But still no emails, I still trust the first time the agent said. 1 month before renewal, an email will be sent to unsubscribe without any fees. Then after a few days of checking, no emails. 

The second time another agent told me to wait till 1 day before the renewal. I told myself, how can I trust 😂. Just terminate you card. The end. 

Because of this, the experience is gone. I used to subscribe to Adobe Lightroom many years back, no such issues when I stop the subscription. But now, it has changed. In future, I will look to other places for photos or video edits.