Participant

Answered

CANCEL "FREE TRIAL" ACCOUNT

Forum|Forum|7 years ago
February 25, 2019
3 replies
58284 views

iT IS IMPOSSIBLE TO CANCEL THE ACCOUNT. THEY ARE SHORT ON STAFF, PUT YOU ON HOLD, AND DON'T RESPOND. ADOBE IS QUICK TO TAKE YOUR CREDIT CARD INFORMATION, BUT MAKE IT IMPOSSIBLE TO CANCEL. THIS IS A FRAUDULENT SCAM!!!!!!!!!

Creative Cloud

Correct answer Nancy OShea

Your free trial will automatically convert to a paid plan on Day 8 at which point you may cancel and request a refund. You have 14 days to cancel without penalty. See link below for details.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

G

guozhong5CED

Participant

I have the same situation that the "free 7-days trial" cannot be canceled and now I have 3 days remaining. I spent more than one hour to search online method, videos from Adobe, but still cannot find the option for cancellation. Is this a free trial??? Or, this is a fraudulent scam!!!! Will see what happen after the 7-days. 11/13/2020

Nancy OShea

Correct answer

Community Expert

Your free trial will automatically convert to a paid plan on Day 8 at which point you may cancel and request a refund. You have 14 days to cancel without penalty. See link below for details.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

A Free 7-day Trial doesn't ask for a credit card, unless you're talking about something other than Adobe Creative Cloud. The free trial simply ends after 7 days. There's nothing fraudulent about it.

Nancy O'Shea— Product User & Community Expert

martinez886

Participant

I got a free trial and it did ask me for my credit card

Abambo

Community Expert

martinez886 wrote
I got a free trial and it did ask me for my credit card

Nancy OShea's answer was true at the time she answered. Adobe since has changed the system, asking credit card information also for the free trial. However, you should be able to self cancel very soon after having taken the free trial.

There are only some situations, where you can't self cancel. The most obvious is that when a payment fails, after the trial.

ABAMBO | Hard- and Software Engineer | Photographer

kglad

Community Expert

How to cancel your Adobe Creative Cloud plan or membership

if that fails to help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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