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R
Robert25909855ei2m
Participant
February 9, 2023
Question

Cancel separate App subscription apart from Creative Cloud

  • February 9, 2023
  • 3 replies
  • 326 views

I have creative Cloud Plan under personal profile and also another separate plan under company for one After Effects as team member.

I would like to cancel After  Effects but cannot find how. In the admin console I don't see such option. Also as a contract owner I don't see option to cancel After Effects plan, only Creative Cloud plan.

 

Into both profiles I log in with the same credentials. 

 

Please help.

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 10, 2023

Individual Plans are handled separately from Teams.

Contact your company's IT dept admin regarding your Teams Plan.

 

 

Nancy O'Shea— Product User & Community Expert
    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    February 10, 2023

    Thanks for your question, Robert; managing memberships can be confusing when you have multiple profiles. Please see https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html for information on how to choose between the personal profile, with the individual CC membership, and the one managed by your organization.

     

    Information on how to cancel the individual plan can be found at https://helpx.adobe.com/manage-account/using/cancel-subscription.html if you have any questions, make sure you are signed in under the individual account, and begin a chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen 

     

    Kglad's advice is also accurate for annual individual plans, so if you have any questions about what specific costs you could incur, then do not hesitate to click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our support team.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 9, 2023

    you have an annual plan and will incur a penalty for cancelling early, https://helpx.adobe.com/enterprise/using/cancel-teams-subscription.html

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