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Cancel separate App subscription apart from Creative Cloud

New Here ,
Feb 09, 2023 Feb 09, 2023

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I have creative Cloud Plan under personal profile and also another separate plan under company for one After Effects as team member.

I would like to cancel After  Effects but cannot find how. In the admin console I don't see such option. Also as a contract owner I don't see option to cancel After Effects plan, only Creative Cloud plan.

 

Into both profiles I log in with the same credentials. 

 

Please help.

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Community Expert ,
Feb 09, 2023 Feb 09, 2023

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you have an annual plan and will incur a penalty for cancelling early, https://helpx.adobe.com/enterprise/using/cancel-teams-subscription.html

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Adobe Employee ,
Feb 09, 2023 Feb 09, 2023

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Thanks for your question, Robert; managing memberships can be confusing when you have multiple profiles. Please see https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html for information on how to choose between the personal profile, with the individual CC membership, and the one managed by your organization.

 

Information on how to cancel the individual plan can be found at https://helpx.adobe.com/manage-account/using/cancel-subscription.html if you have any questions, make sure you are signed in under the individual account, and begin a chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen 

 

Kglad's advice is also accurate for annual individual plans, so if you have any questions about what specific costs you could incur, then do not hesitate to click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our support team.

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Community Expert ,
Feb 09, 2023 Feb 09, 2023

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Individual Plans are handled separately from Teams.

Contact your company's IT dept admin regarding your Teams Plan.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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