Cancel Subscription and Delete Account

[Maram Ali]

I’ve been trying to cancel my subscription, but I’ve faced continuous difficulties. I only wish to pay for the current month, yet I haven’t been able to proceed with the cancellation. Could you please guide me on who to contact or provide an email address that can assist with this issue? Reaching the support team has been extremely challenging.

Additionally, I keep receiving an error message on the website, although the application works perfectly on my PC without any billing issues detected. I want to clarify that I don’t have any billing problems—I’ve already paid the required amount. My sole request is to cancel my subscription and even delete my account if possible.

This process has been very frustrating. The only reason I’m still subscribed and being charged is because I’ve been unable to cancel despite numerous attempts. I would greatly appreciate your prompt support in resolving this matter.

[kglad]

whether you pay monthly isn't the key.  do have a monthly or an annual subscription?

your screenshot shows an annual subscription paid monthly.  ie, there's a penalty for early cancellation.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shivangi_Gupta]

Hi @Maram Ali,

We are sorry for the experience. Have you tried the steps listed in this article? https://adobe.ly/4hnsIGq

Let us know.

^SG