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Eigengrau35628390sijv
Participant
February 22, 2024
Answered

cancel subscription asap

  • February 22, 2024
  • 3 replies
  • 546 views

I'm really pissed off at adobe. I signed up for a free trial of acrobat, and when I go to cancel it  12 days early it won't let me cancel until I pay $143?? Not in this economy I'm going to pay for things for no reason. I  need adobe suport ASAP. 

    This topic has been closed for replies.
    Correct answer Shivangi_Gupta

    Hi @Eigengrau35628390sijv,

    As per your account details, you have an active subscription for Adobe Acrobat since last 26 days.

    Adobe has a policy that the free trial lasts for 7days. Sometimes the users forget to cancel the trial and the money gets deducted on the 8th day then they can ask for complete refund within next 7days days which gives them a window of 14 days in total. The refund is denied only after that.

    You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

     

    We hope it clarifies it all. Let us know if you have any questions.

     

    Thanks,

    Shivangi

     

    3 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    February 24, 2024

    Hi @Eigengrau35628390sijv,

    As per your account details, you have an active subscription for Adobe Acrobat since last 26 days.

    Adobe has a policy that the free trial lasts for 7days. Sometimes the users forget to cancel the trial and the money gets deducted on the 8th day then they can ask for complete refund within next 7days days which gives them a window of 14 days in total. The refund is denied only after that.

    You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

     

    We hope it clarifies it all. Let us know if you have any questions.

     

    Thanks,

    Shivangi

     

    K
    kl357917
    Participant
    March 1, 2024

    I have a similar predicament.  I signed up for a free trial and didn't remember it was for only 7 days. Now after 1 month(?) of not even using it, I'm told I'm going to be charge $70 or so to cancel!  What the heck!!

    I can't afford a year subscription, and I can't afford to cancel. Thanks, Adobe!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 1, 2024

    @kl357917 

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 22, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community">
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 22, 2024

      there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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