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gautamk83098055
Participant
October 22, 2020
Answered

Cancel Subscription

  • October 22, 2020
  • 4 replies
  • 1367 views

I want to cancel my subscription i get "Contact support to make changes to plan", I am in no position to call the customer service. I cant find the Live chat link. What are my options.

 

I cant believe that you cant even provide a service to cancel your subscription online. In the meanwhile i got charged for another month.

This topic has been closed for replies.
Correct answer Manan Joshi

Hello @gautamk83098055,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

4 replies

M
mercedes_1631
Participant
October 5, 2024

I cancel the free trail before expired but they charged me the suscription. PLEASE cancel that charge, I have billing probiems with my wallet. I just use the free trail 1 day, I can't afford $30 a month while I'm filing Bankrupcy. HELP ME

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 5, 2024

contact support:  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

T
Test Screen Name
Legend
October 22, 2020

I suspect you can't cancel online, because they have to inform you of the cancellation fee and have you accept it.

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
October 22, 2020

If it helps, this is where to find the chat icon:

 

 

 

 

 

 

 

 

 

You can also try searching for Adobe customer support using your favorite search engine. This normally returns a regionally appropriate phone number in the first few results.

 

Typing BILLING instead of AGENT may connect you directly to someone who can help resolve both the cancellation issue and the extra month's charge. Be aware that if you signed up for an annual subscription, Adobe charges a cancellation fee unless your attempt to cancel was in the last month of the subscription.

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    October 22, 2020

    Hello @gautamk83098055,
    Look at the following link for information on how to cancel your subscription.
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    If the information does not help, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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